Practical Information

What to bring to our Hospital?

Your first visit to the outpatient clinic

Upon your first appointment with us you will need to bring the following:

  • Referral form from your general practitioner or primary care physician
  • Valid identification (passport, ID card or driver’s license)
  • Valid insurance card with your policy number
  • All medications you are taking (in original packaging)
  • Patient pass that you will obtain before your appointment

For your follow up appointments you will need to bring:

  • Your patient pass
  • The appointment card that you will receive at your first appointment

When you’re going to stay on a nursing department one or more days:

  • Patient pass
  • All medications you are taking (in original packaging)
  • Emergency contact information
  • Toiletries
  • Clothing

If you are scheduled for surgery, please do not wear any jewelry, this includes wedding rings. We advice you to wear loose-fitting comfortable clothing.

Please leave all valuables at home where possible. The Catharina Hospital is not responsible for theft or damage to personal property.

Visiting Hours

Planning to visit someone at Catharina Hospital? Here you’ll find information about our visiting hours-, and visiting regulations.

General visiting hours
Direct relatives, family and friends are welcome to visit between 16.00 and 20.00. There's a maximum of two visitors per patient at the same time. For one direct relative of the patient (Partner, child, parent or sibling) we offer the possibility to be present from 11.00 to 13.00 and 14.00 to 21.00. Between 13.00 and 14.00 no visitors are allowed. We ask you to respect this 'resting hour' for all patients.

Different visiting hours

Some departments have different visiting hours and have additional requirements:

Intensive Care (IC), Medium Care (MD and Coronairy Care Unit (CCU) 13.30 to 14.15
18.45 to 19.45
Individual appointments possible during 24 hours
Cardiothoracic surgery 13.30 to 14.15
18.45 to 19.45
 
Children’s department 14.00 to 19.00 Parents and brothers and sisters throughout the day
Psychiatry 18.00 to 20.00 Wednesdays, Saturdays and Sundays also from 14.00 to 15.30
Obstetrics

10.00 to 12.00

15.00 to 20.00

For partners:
Maternity suites: 24/7
Multiple person rooms: till 22.00
Resting hours: 12.00 to 15.00
Geriatry 13.30 to 14.30
18.45 to 19.45
Individual appointments possible
Nuclear medicine 10.00 to 21.00

Up to 1 hour per visitor, per day.
Because of the radiation, children under 10 years of age and pregnant women may not come to visit. No visit is allowed on the first day after the radioactivity is administered.

Preparing for Your Surgery

Operating date

In case of a planned admission, you will be called as soon as your operating date is known. You will receive this call one to two days prior to admission and in some cases on the day of admission. Unfortunately, on rare occasions it happens that a planned admission is postponed due to circumstances. You will then be informed about this as soon as possible.

Sometimes, an admission at the hospital is acute, leaving little time for preparation. In case of an emergency admission, the order of actions depends on the severity of the illness or symptom. The specialists and nurses inform you about this as much as possible.

Obtaining a Patient Pass

On your first visit to the Catharina Ziekenhuis you will need to register at the Patient Registration (Patientenregistratie) for a Patient Pass. You can find the registration following route 050. This pass will contain information relating to your identity and is necessary to have on you during all visits to the hospital. Patient Passes from other hospitals are not valid, you must register directly with us. If any of your personal details change please notify admissions before your appointment so we can update your information.

Pre-operative consultation

If you will be having a surgical procedure you will also be booked in for a consult at the department Pre-operatieve screening (POS). This consultation will assess your medical history and current medications. You will be informed if a modification in your medication schedule is warranted on the day/or days before the surgery. You will also receive information regarding preparation for procedure and information on anesthesia.

Food and drinks before surgery

You must fast before surgery. This is necessary to prevent food remnants from entering your airways should you vomit during or after surgery.

  • If you are admitted before 13.00: you may not eat anything after midnight before admission. You may have a glass of water or a cup of tea (with sugar) before 06.00. You may not drink more than 200 ml;
  • If you are admitted after 13.00: you may have a cracker with jam and a cup of tea (with sugar) on the morning of the admission at 07.00. You may not drink more than 200 ml. You may drink a glass of water of water or a cup of tea (with sugar) up to 10.00. You may not have more than 200 ml.

Patient Rights and Responsibilities

To ensure proper care and to maintain the best possible cooperation, you have rights and duties as a patient and visitor, as do we as a hospital. As a patient at the Catharina Hospital, you can count on a correct approach and professional attitude from our employees and medical specialists. The employees and medical specialists expect the same correct attitude from you. If you feel unhappy, you can file a complaint. Those who do not comply with the rules of the house can be denied access to the hospital.

Your medical file

Our medical specialists maintain a medical record of all their patients. This file contains information about your state of health, examinations and treatments. Our employees safely store your file. Only healthcare practitioners who are directly involved in your treatment have access to the file. Healthcare providers have pledged confidentiality. Only with your written permission will and may they provide information to third parties.

For more information, please contact Bureau Patient Interests by telephone at +31 (0)40 - 239 84 10 during office hours.

Do your want to request your medical file? Download the authorization form here and print it out. Complete the authorization form clearly and completely. Sign the completed form and send it (without stamp) to: Catharina Ziekenhuis, Bureau Patientenbelangen, Antwoordnummer 298, 5600 VC Eindhoven.

You can also send the form by e-mail to Bureau Patientenbelangen: infopbe@catharinaziekenhuis.nl. You will receive a copy by mail within 10 working days. Please note this term when making your (continued) appointments. You can only submit an emergency request in case of an emergency medical emergency. You can note that on the authorization form. You can also note if you do not want to receive the file by mail, but you want to retrieve it personally. Since your files contain detailed personal information files are not send all across the world. We do this to minimize the risk of fraud. We ask you to get a mail adres in the Netherlands, or make use of a dutch contact person which we can mail the file to.

Billing and Insurance

It is important to note, in the Netherlands you must first obtain a referral from your Primary Care Physician (General practitioner) or the "Huisartsenpost" before receiving an appointment to ensure coverage by your insurance provider. Referals may also come from your Midwife, Dentist or another MD. They will give you a form with a reference number that you will submit when you come for your appointment.

More information about insurance: http://www.zorgverzekeringslijn.nl/coming-from-abroad/


International insurance holders

All EU nationals and Australian citizens seeking care at the Catharina Ziekenuis are covered under reciprocal healthcare agreements. Please bring your National insurance card with you when seeking service.

No one will be denied service based on insurance however you may be liable for payment at a later date.

If you have any questions regarding your international insurance coverage please contact us at +31 (0)40 - 239 89 43 and ask for 'Debiteurenadministratie'.